Ticket to Ride
When it comes to the internet these days, everyone is talking about the Long Tail. This term was originally developed by Chris Anderson,
who believed that products that are low in demand (or have minimal
sales) can make up a signficant market share. Or a signficant amount of
a companies revenue. And eventually, those customers that are buying
best sellers will want to try something different and invest in
products on the fringes — that are a bit more unique.. that are on the
fringes ….. (that are low in demand). So companies (big and small)
(ecommerce based and on the street corner) need to adjust and accept
that there will be multiple smaller communities forming around their
different product types. That customers are building relationships
around the products that interest them…………….So imagine if
your business could help faciliate this and help bring your different
groups of customers together. So the question becomes — what can
Intuit do to faciliate this. On the community site, we have groups of
users forming around product types (payroll, POS, etc.) or around
industries (non-profit or retail).. or maybe around some other concept.
So for all of us — small and large businesses — there is a long and winding road that leads to your front door. And over time, it will never disappear… because we have seen "the road before"…
It always leads me here…Leads me to your door…
Over time we will see the development of greater micro-segments —
small segments of customers that will form their own group voice… ..
And all of these small groups will make up a large percentage of
customers.
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